Terms of Service

Last Updated: December 3, 2024

Effective Date: December 3, 2024

ACCEPTANCE OF TERMS

WELCOME TO LILLIAN (HEREINAFTER REFERRED TO AS "WE," "OUR," "LILLIAN"). THESE TERMS OF SERVICE (HEREINAFTER REFERRED TO AS "TERMS") CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND LILLIAN. THESE TERMS APPLY TO ALL PRODUCTS AND SERVICES OFFERED BY LILLIAN (HEREINAFTER REFERRED TO AS THE "SERVICES"). YOUR USE OF THE SERVICE IN ANY MANNER INDICATES THAT YOU AGREE WITH THE ENTIRETY OF THESE TERMS, AND THESE TERMS REMAIN IN EFFECT THROUGHOUT YOUR USE OF OUR SERVICES. IF YOU REPRESENT A COMPANY, AN ORGANIZATION, OR ANOTHER ENTITY WHILE USING THIS SERVICE, YOU AFFIRM AND WARRANT THAT YOU HAVE THE RIGHT TO REPRESENT AND BIND THAT COMPANY, ORGANIZATION, OR OTHER ENTITIES TO THESE TERMS. IN THIS CASE, THE WORDS "YOU" AND "YOUR" SHALL REFER TO THAT COMPANY, ORGANIZATION, OR OTHER ENTITY.

BY ACCESSING OR USING ANY PART OF OUR SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DISAGREE WITH THE BINDINGS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO ACCESS OR USE ANY PART OF OUR SERVICES.

We may decide, at our discretion, to modify and update our terms at any time. If updates are made, we will post the updated terms on the website or other announcements. If you continue to use the service, it indicates you accept and agree to the updated terms. If you do not accept the updated terms, you shall not continue to access or use the services.

USER ACCOUNTS

You must create a Lillian account to fully access our features and services, and this account is for your personal use only. You may create a Lillian account directly through registration, or by registering and logging in with a third-party account (such as an Apple ID or Google account). Regardless of the method, your Lillian account will be used for subsequent logins and access. The use of another person’s account without permission is prohibited, and it is not allowed to use another person’s account to access paid products and services for which you have not paid.

When creating an account, you should ensure to submit true, accurate, and complete information that reflects the current situation. If you register with a third-party account, you must also ensure that the relevant information of the third-party account is accurate, and you will bear any consequences arising from inaccurate information.

You are entirely responsible for any and all activities that occur under your account. If you find any breach of security or unauthorized use of your account, you must notify us immediately. Although we are not responsible for any loss resulting from unauthorized use of your account, you may be liable for the loss to us or other parties caused by such unauthorized use.

Users who register and log in with a third-party account must ensure the security of that third-party account and promptly address any issues that may affect the security of the Lillian account. If the third-party account is disabled or becomes inaccessible for any reason, you may not be able to continue using your Lillian account to access our services.

LICENSE

Subject to your adherence to the terms and conditions of this agreement, including the payment of all applicable fees, we grant you a personal, non-licensable, non-exclusive, non-transferable limited license to use our services during the subscription term or trial period, according to your subscription plan, allowing and limiting you to use our services within the permitted user seats and/or other applicable usage limitations.

1. Under this license, you may access, install, and use us on computers or devices you own and/or control.
2. Despite the free trial we offer for some features, this does not indicate you acquire ownership of our services. All content you use and related intellectual property rights always remain in our ownership.
3. During the trial period, you may only use the services and any resulting output files or materials for personal evaluation purposes. Commercial use is prohibited unless the account is upgraded to a paid and active status. If needed for commercial purposes, the account must be in a paid and active state.
4. You agree that we can change the limitation method of trial services and stop support for trial services and any output files created during the trial at any time, and we shall not bear any responsibility for such changes. The risk regarding access to and usage of output files created through trial services is entirely yours.
5. You agree that we can change the types of applications included in the services (such as related components, versions, platforms, languages, etc.) at any time, without bearing any responsibility for such changes.
6. During either the trial period or subscription term, you must comply with all applicable laws, regulations, and provisions, and not use our services for illegal, threatening, harassing, or infringing activities.

PAYMENTS AND FEES

1. Fees. In order to use our complete services, you must pay all due amounts, based on effective rates or payables for the service, by providing accurate and up-to-date payment information to us and/or any of our third-party payment service providers. Different subscription plans and payment methods may apply to different products, services, or platforms. Please refer to the pricing details provided by the specific service you are using for exact costs.
2. Payment Method. Your method of payment is governed by your agreement with the payment providers (such as Stripe or PayPal). We and/or our third-party payment service providers will issue invoices directly for all payable amounts under these Terms without additional notice or consent. We reserve the right to change our prices and billing methods at any time, but we will not charge you fees that exceed a set price without informing you of fee changes. When you make purchase subscriptions or other transactions, you explicitly authorize us (or our third-party payment processor) to charge the necessary fees and may need to provide payment information including credit card info and billing address to complete the transaction. If you cannot provide accurate payment information, or we are unable to receive payment from your payment provider, it will be considered a serious breach of Terms. Unless otherwise explicitly indicated in this agreement, all service fees are non-refundable.
3. Subscriptions. In addition to some services that require a one-time payment, we also offer monthly, quarterly and yearly subscription plans to access all feature services. If you purchase a subscription, we and/or our payment provider will automatically charge you monthly or yearly based on your subscription start date, until you manually cancel the subscription. Upon renewing your subscription, if we do not receive your payment, you agree that we can terminate or suspend your subscription and corresponding services, and continue to attempt to charge you through the payment service provider until payment is received. Upon receipt of payment, your subscription and corresponding services will automatically be activated. The date payment is received will be the new start date of your subscription.
4. Cancellations. You can cancel your subscription at any time. To avoid automatic renewal charges for the next cycle, please cancel at least 2 days (48 hours) before the current subscription expires. Cancelling your subscription does not mean that already paid fees will be refunded; it only stops the next automatic renewal. Your access to the service will continue until the end of the subscription period.
5. Taxes. All fees provided by us do not include any nature of taxes. The tax rate is calculated based on the payment information you provide and the applicable tax rate when the subscription fee is charged.

USER CONTENT

Any content that you post, upload, share, store, or otherwise provide through the Service or third-party services is your "User Content." We do not claim any ownership over your User Content. You affirm and warrant that you hold ownership rights of your User Content to access, use, and distribute your User Content in accordance with these terms.

1. Data Storage. This Service only permits the uploading and storage of Lillian files. You warrant not to disguise other formats as Lillian files and sync them with this service. When you upload or save your content to our servers, or download content via our services, you authorize us a global license to host and store these files. We also allow you to access and delete your content uploaded to Lillian. Ensure that the content you upload or save on our servers is entirely legal, including but not limited to the text, images, attachments contained in a chat log. Otherwise, we reserve the right, at our sole discretion, to delete any illegal files, revoke access and editing rights, or take other necessary actions.
2. User Feedback. We highly appreciate your feedback and look forward to knowing your opinions about our service. However, you are not obligated to provide us with suggestions or feedbacks. When you give feedback, you consent to our right to use, copy, modify, and distribute these feedbacks without further requiring your permission. This may include implementing your feedback to improve our service and develop new features and functions. Also, ensure that your feedback does not contain confidential and copyrighted information of yours or a third party.
3. User Submissions. Understand that irrespective of whether your submitted content is displayed or otherwise visible, we do not guarantee the confidentiality or security of any submitted content. You are responsible for your user content submissions.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through amicable negotiation between the parties. If the negotiation fails, the dispute shall be submitted to a mutually agreed arbitration institution for arbitration. The arbitration award shall be final and binding on both parties. Arbitration proceedings must be initiated within 30 days after the dispute arises.

Service Modification

We reserve the right to modify or discontinue any part or all of the Services at any time without prior notice. We will make reasonable efforts to notify users of significant changes in advance. We shall not be liable for any losses incurred as a result of service modifications or discontinuation. If you are dissatisfied with any changes, you may stop using the Services and cancel your subscription where applicable.

Disclaimer of Warranties

You expressly agree that the use of Lillian Services is at your sole risk. The Services are provided on an "as-is" and "as-available" basis. Lillian makes no express or implied warranties regarding the completeness, accuracy, reliability, or suitability of the Services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We disclaim all liability for any damages resulting from the use of or reliance on the Services.